Last updated: September 24, 2026
We want you to be satisfied with your purchase. If something isn’t right, we offer a straightforward return process.
Return Window
You may return eligible items within 30 calendar days of delivery. Enjoy 30-day hassle-free returns. The return window begins on the date the carrier confirms delivery.
Return Conditions
To qualify for a return, items must be:
- Unused and in the same condition as received
- In the original packaging, with all parts, accessories, and manuals included
- Free from damage caused by misuse or improper handling
Items that arrive damaged or defective are covered under our Defective Item policy below and are not subject to the “unused” requirement.
Return Fees
Returns are free. We do not charge restocking fees, return shipping fees, or any other return-related charges for orders shipped within the contiguous United States. A prepaid return label will be provided for all approved returns.
How to Initiate a Return
- Email us at info@rydertoysshop.my within 30 days of delivery with your order number and reason for return.
- Our team will review your request within 1 business day and, if approved, send you a prepaid return shipping label via email.
- Print the label, attach it to the original packaging, and drop the package off at the designated carrier location.
- Once we receive your return, we will inspect the item within 1 business day.
Refund Processing
Once your return is received and inspected, we will notify you of the approval status. Approved refunds are processed within 1–2 business days. The refund will be issued to your original payment method. Please allow 7–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
Defective or Damaged Items
If your item arrives defective, damaged, or significantly different from its description, please contact us within 7 days of delivery. We will cover all return shipping costs and issue a full refund or replacement after inspection. Photographic evidence of the defect may be requested to expedite the process.
Customer Remorse Returns
If you wish to return an item because you changed your mind, the return is still free under our policy. However, the item must meet the unused and original packaging conditions described above.
Exchanges
We do not process direct exchanges. If you would like a different item, please return the original purchase for a refund and place a new order. This ensures the replacement ships as quickly as possible.
Return Address
All returns must be sent to:
Rydertoysshop Returns
10844 49th Ave 2B, Queens, NY 11368, United States